Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, please contact us at returns@icowhide.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Natural Imperfections of Natural Cowhides

Please note that scratches, bald spots, branding marks and other natural imperfections are not considered damages and are normal in natural hides and they are priced based on their condition. Cows are not farmed for their skins, and imperfections like these can happen to their skins during their lifetimes. It is part of their character, life story and what makes them unique. However, if you don't like it, you can return it for a full refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.